FAQs

How long will my order take to arrive?

We try to get most orders shipped within 24 hours on working days. If there is going to be a delay we will let you know.

Orders to Ireland should take 2-3 days.

Orders to the rest of the world will take at least 1-3 weeks. During holiday times shipping times increase greatly.

If your order hasn't arrived 3-4 weeks (or up to 5 weeks for holiday periods) after shipping get in contact with us at support@stolenstitches.com.

What currency will I be charge in?

All orders will be charged in euro. Currency conversions on the website are shown for information purposes only.

What happens if I get the wrong order?

In the unlikely event a mistake has been made with your order we will correct the mistake and refund any postage costs incurred.

How does digital downloading work?

When you have completed your order you will receive a link to download the pattern and also an email with a link to the pattern or book pdf. If there are several files then you will receive them as a zip file that will have to be unzipped.

Can I add digital patterns to my Ravelry library?

On checkout you will also get a link giving you the option to add your pattern to your ravelry library. If you have any problem with this contact us with your order number, email and ravelry name and we will manually add it for you.