Shipping & Returns

Two options are given for shipping; standard, untracked post or tracked (signed for) delivery. You will be given the option for both on checkout.

Cost of shipping is shown in your shopping cart.

Free standard untracked Irish shipping orders over €50.

Free standard International untracked shipping for orders over €100.

If you wish to add tracking to these packages you will be given the option at checkout.

Returns

We hope you're happy with your purchase, if you wish to return it for any reason contact us within 14 days of receiving the goods for a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Yarn must be unwound with labels attached in a resalable condition. Refunds are for cost of purchase only, shipping costs are non-refundable.

To complete your return, we require, your name, date of purchase, item purchased, date that refund was requested and email address used to make the purchase. Send request to support@stolenstitches.com.

Returns should be sent to Stolen Stitches, Hidden Orchard, Innishannon, Co. Cork, Ireland.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.